Terms & Conditions
Effective: 16th May 2018
We do not sell or distribute your information to third parties.
Collection of Personal Data: Cookie & Anonymous Data
When you visit our website we use cookie data which is stored in third party tools. Rest assured this isn’t personal information about you, instead it allows us to see which pages visitors go to, where they are in the world and how you view our website to make improvements to our website.
These third parties include Google Analytics, Facebook and Mailchimp and Royal Mail/UPS/UK Mail. These third parties do not have access to you personal data.
Collection of Personal Data: Placing an Order
When you place an order via Bunker Mentality online or via the telephone information is collected directly from you to fulfil your order. Including product information for size and colour, address detail, telephone number and email address. All of this data is kept on a secure server and can only be accessed by Bunker Mentality administrators. This information is used to dispatch your order via postal service, send you order confirmations and dispatch emails. Occasionally your telephone number will be used if there is an issue with your order and we are unable to contact you via email.
We use third party companies to take payments via our website including PayPal and Stripe (card payments). We don’t store any payment details. Both of these payment options are SSL secure and have encryption technology to protect your details.
Each third party have their own T&C’s regarding how they use your information, we are not responsible for their policies.
Collection of Personal Data: Email Address/Sign Ups
We operate a weekly mailing list which requires your email address to be voluntarily submitted.
These email addresses are stored securely within our internal systems and third party Email Service Provider; Mailchimp.
You can unsubscribe at any time from our emails by clicking ‘unsubscribe’ on the bottom of every email or by contacting us on firstname.lastname@example.org.
When you unsubscribe from marketing emails you will still receive emails relating to order placed like order confirmations, order dispatch emails.
Placing an order doesn’t automatically add you to this mailing list.
Collection of Personal Data: Surveys
Occasionally we contact our email database and social media users to give Bunker Mentality feedback on our products and services for future product development.
All of the data submitted within the survey is anonymous and we can’t link answers with a particular user. However, on some instances we offer prize draws which requires an email address.
This email address will only be used to contact the prize draw winner (s) and not for marketing purposes (only if previous opted out of marketing communications).
Collection of Personal Data: Contacting Us
If you contact Bunker Mentality via email, telephone, live chat or social media channels you may need to provide additional information to allow us to answer your query.
Information may include email address, order number, post code or surname.
This information will only be used to solve your query. However, third party channel like twitter, facebook, and live chat may store you messages. On request these can be deleted.
Only direct employees of Bunker Mentality have access to these channels.
Use of Personal Data:
Within Bunker Mentality we will use your data to fulfill your order and contact you for various scenarios relating to your order with us.
Some of these instance may include but are not limited to being contacted about your order from our customer service team relating to stock issues, delivery and dispatch times. Based on feedback sent to us. If you’ve won any of our competitions via our website or social media channels.
If you’re signed up for our marketing communications we will contact you with email regarding new products, and other marketing promotions which we think you may be interested in.
We keep customer data for the sole use of Bunker Mentality. When you place an order we keep these details on a secure system for business use with regards to category, size and country.
If you’re on our email database we may send emails based on your location, products purchased and sizing when we feel they may be relevant to you.
You can opt-out of all marketing communication at any point by contacting our customer service team or on the unsubscribe button on every email.
If you opt-out to marketing communications you will still receive order confirmations and dispatch emails relating to any future order placed with Bunker Mentality.
Third Party Sites
We use some third party applications to monitor site analytics, remarketing software and for email marketing.
These third parties include Google Analytics, Facebook and Mailchimp and Royal Mail/UPS/UK Mail.
These third parties do not have access to you personal data.
Data Access and Correction
You can request the data held on you/amend the information we have in writing at any point. We will ask for identification to confirm you are the person requesting the data. Either via email@example.com or via the post.
Use of Personal Data for Credit Checking
When placing an order through our website our payment gateway makes sure the credit/debit card being used belongs to the cardholder.
Our payment provider ‘Stripe’ will do validation checks based on the name, address and postcode being entered on to the Bunker Mentality website before a payment is authorised.
When you accept our terms and conditions and process a payment you agreed to these validation checks taking place.
Phone +44 (0) 115 989 0970 or
Post: Bunker Mentality The Mill 4 Canalside Kinoulton Road Cropwell Bishop Nottinghamshire NG12 3BE UK
OFFER TERMS AND CONDITIONS
Discount codes and promotions cannot be used in conjunction with any other offer and are valid on Bunker Mentality branded merchandise only. During our sales, our products are already discounted so your promotion or discount code will not be valid when purchasing sale items unless specificed in the promotion. In general the offer is subject to availability on full priced items only. Offer excludes gift vouchers and "Partner Brands". Free delivery is only available on standard delivery and excludes Golf Bags. Previous purchases are not eligible for offers. No price adjustments or partial reimbursements will be made on previous purchases. This sale offer applies only to personal orders.
Offer is valid on the website only when you click through via Bunker Mentality emails and purchase goods from the Bunker Mentality website. The order must be placed by the date noted in the email. The offer is subject to availability on full priced items only unless specified in the promotion. If you have made an order and forgotten to add the voucher code, sorry but we cannot apply offers retrospectively. Offer cannot be used in conjunction with any other offer or discount. Offer excludes gift vouchers and partner brands. Free delivery is only available on standard delivery and excludes Golf Bags. Offers subject to availability and while stocks last.
Promotion is valid on all items. Promotion can be used in conjunction with other offer or discount and is limited to standard delivery. Offer may be withdrawn at any time and may exclude certain regions.
NEWSLETTER SIGN UP OFFER
Promotion for 15% discount and free postage is valid thought the store during non sale periods only and is valid for one use per customer. Promotion cannot be used in conjunction with other offers or discount. Offer may be withdrawn at any time if customer is found to be using this offer multiple times.
GENERAL TERMS AND CONDITIONS
1. Application of Conditions
The Seller shall sell and the Buyer shall purchase the Goods in accordance with any quotation or offer of the Seller which is accepted by the Buyer, or any order of the Buyer which is accepted by the Seller, subject in either case to these Conditions, which shall govern the Contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or purported to be made, by the Buyer.
2.1 In these Conditions:-
'Business Day' means any day other than a Saturday, Sunday or bank holiday in the United Kingdom; and
'the Buyer' means the person who accepts a quotation or offer of the Seller for the sale of the Goods or whose order for the Goods is accepted by the Seller;
'the Contract' means the contract for the purchase and sale of the Goods under these conditions;
'these means the standard terms and conditions of sale set out inConditions' this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Buyer and the Seller;
'the Delivery means the date on which the Goods are to be delivered asDate' stipulated by the Seller;
'the Goods' means the goods (including any instalment of the goods or any parts for them) which the Seller is to supply in accordance with these Conditions;
'month' means a calendar month;
'the Seller' means G-Partners Ltd, a company registered in England under No. 4164019;
'writing' includes any communications effected by telex, facsimile transmission or any comparable means.
2.2 Any reference in these Conditions to a statute or a provision of a statute shall be construed as a reference to that statute or provision as amended, re-enacted or extended at the relevant time.
2.3 The headings in these Conditions are for convenience only and shall not affect their interpretation.
3. Basis of Sale
3.1 The Seller's employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Seller in writing. In entering into the Contract the Buyer acknowledges that it does not rely on, and waives any claim for breach of, any such representations which are not so confirmed.
3.2 No variation to these Conditions shall be binding unless agreed in writing between the authorised representatives of the Buyer and the Seller.
3.3 Sales literature, price lists and other documents issued by the Seller in relation to the Goods are subject to alteration without notice and do not constitute offers to sell the Goods which are capable of acceptance. An order placed by the Buyer may not be withdrawn cancelled or altered prior to acceptance by the Seller and no contract for the sale of the Goods shall be binding on the Seller unless the Seller has issued a quotation which is expressed to be an offer to sell the goods or has accepted an order placed by the Buyer by whichever is the earlier of:-
(a) the Seller's written acceptance;
(b) delivery of the Goods; or
(c) the Seller's invoice.
3.4 Any typographical, clerical or other accidental errors or omissions in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.
4. Orders and Specifications
4.1 No order submitted by the Buyer shall be deemed to be accepted by the Seller unless and until confirmed in writing by the Seller's authorised representative.
4.2 The specification for the Goods shall be those set out in the Seller's sales documentation unless varied expressly in the Buyer's order (if accepted by the Seller). The Goods will only be supplied in the minimum units (or multiples) stated in the Seller's price list or in multiples of the sales outer as specified. Orders received for quantities other than these will be adjusted accordingly, illustrations, photographs or descriptions whether in catalogues, brochures, price lists or other documents issued by the Seller are intended as a guide only and shall not be binding on the Seller.
4.3 The Seller reserves the right to make any changes in the specification of the Goods which are required to conform with any applicable safety or other statutory or regulatory requirements or, where the Goods are to be supplied to the Seller's specification, which do not materially affect their quality or performance.
4.4 No order which has been accepted by the Seller may be cancelled by the Buyer except with the agreement in writing of the Seller on the terms that the Buyer shall indemnify the Seller in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Seller as a result of cancellation.
5. Price of Goods
5.1 The price of the Goods shall be the price listed in the Seller's published price list current at the date of acceptance of the Buyer's order or such other price as may be agreed in writing by the Seller and the Buyer.
5.2 Where the Seller has quoted a price for the Goods other than in accordance with the Seller's published price list the price quoted shall be valid for 30 days only or such lesser time as the Seller may specify.
5.3 The Seller reserves the right, by giving notice to the Buyer at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller (such as, without limitation, any foreign exchange fluctuation currency regulation, alteration of duties, significant increase in the costs of labour, materials or other costs of manufacture), any change in delivery dates, quantities or specifications for the Goods which is requested by the Buyer, or any delay caused by any instructions of the Buyer or failure of the Buyer to give the Seller adequate information or instructions.
5.4 The Seller will allow the Buyer quantity discounts subject to and in accordance with the conditions set out in the Seller's published price list for the Goods current at the date of acceptance of the Buyer's Order.
5.5 Any settlement discount specified by the Seller in the Contract will be allowed by the Seller to the Buyer in respect of Goods for which payment is received by the Seller on or before the due date and otherwise in accordance with the payment terms set out in these Conditions and provided that no other amounts owing by the Buyer to the Seller are overdue and unpaid.
5.6 Except as otherwise stated under the terms of any quotation or in any price list of the Seller, and unless otherwise agreed in writing between the Buyer and the Seller, all prices are exclusive of the Seller's charges for packaging and transport to the location in the United Kingdom specified in the Buyer's order.
5.7 The price is exclusive of any applicable value added tax excise, sales or taxes or levies of a similar nature which are imposed or charged by any competent fiscal authority in respect of the Goods, which the Buyer shall be additionally liable to pay to the Seller. 6. Terms of Payment
6.1 Where the Buyer has ordered the goods directly via the Sellers web-site, payment shall be due in full (by credit or charge card), at the time of ordering, and the Seller reserves the right not to dispatch the goods until such time as the validity of such credit/charge card transaction has been confirmed by the appropriate credit card service provider.
6.2 The Buyer shall pay the price of the Goods (less any discount or credit allowed by the Seller, but without any other deduction credit or set off) within 30 days of the date of the Seller's invoice or otherwise in accordance with such credit term as may have been agreed in writing between the Buyer and the Seller in respect of the Contract. Payment shall be made on the due date notwithstanding that delivery may not have taken place and/or that the property in the Goods has not passed to the Buyer. The time of the payment of the price shall be of the essence of the Contract. Receipts for payment will be issued only upon request.
6.4 All payments shall be made to the Seller in Pounds Sterling at its office as indicated on the form of acceptance or invoice issued by the Seller.
6.5 The Seller is not obliged to accept orders from any customer or buyer who has not supplied the Seller with references satisfactory to the Seller; if at any time the Seller is not satisfied as to the creditworthiness of the Buyer it may give notice in writing to the Buyer that no further credit will be allowed to the Buyer in which event no further goods will be delivered to the Buyer other than against cash payment and notwithstanding Clause 6.3 of these conditions, all amounts owing by the Buyer to the Seller shall be immediately payable in cash.
6.6 Gift Vouchers can be exchanged for merchandise online at www.bunker-mentality.com, by phone on +44 115 989 0970. Gift Vouchers cannot be exchanged or refunded for cash. Gift Vouchers can be used towards the purchase of goods at a higher price than its face value upon payment of the difference. Bunker Mentality is under no liability for replacement or refund should vouchers be lost, stolen, damaged or destroyed whether they have been redeemed or not. Furthermore, we reserve the right to refuse any vouchers that have been modified, damaged or defaced. Gift Vouchers are only valid with a unique serial number on the reverse.
7.1 Delivery of the Goods shall be made by the Seller delivering the Goods to the place in the United Kingdom specified in the Buyer's order and/or the Seller's acceptance as the location to which the Goods are to be delivered by the Seller or, if no place of delivery is so specified, by the Buyer collecting the Goods at the Seller's premises at any time after the Seller has notified the Buyer that the Goods are ready for collection.
7.2 The Delivery Date is approximate only and time for delivery shall not be of the essence unless previously agreed by the Seller in writing. The Goods may be delivered by the Seller in advance of the Delivery Date upon giving reasonable notice to the Buyer.
7.3 Where delivery of the Goods is to be made by the Seller in bulk, the Seller reserves the right to deliver up to five per cent more or five per cent less than the quantity ordered without any adjustment in the price, and the quantity so delivered shall be deemed to be the quantity ordered.
7.4 Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Seller to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a whole as repudiated.
7.5 If the Buyer fails to take delivery of the Goods or any part of them on the Delivery Date and/or fails to provide any instructions, documents, licences, consents or authorisations required to enable the Goods to be delivered on that date, the Seller shall be entitled upon given written notice to the Buyer to store or arrange for the storage of the Goods and then notwithstanding the provision of Clause 8.1 of these Conditions risk in the Goods shall pass to the Buyer, delivery shall be deemed to have taken place and the Buyer shall pay to the Seller all costs and expenses including storage and insurance charges arising from such failure.
7.6 Where delivery is to be made to a place outside the United Kingdom the Seller reserves the right to use whichever carrier it considers to be most appropriate, using either sea or air freight, and the Seller accepts no liability whatsoever for any failure of such carrier to deliver the Goods on any specific date specified by the carrier or the Buyer.
8. Risk and Property
8.1 Risk of damage to or loss of the Goods shall pass to the Buyer at:-
(a) in the case of Goods to be delivered at the Seller's premises, the time when the Seller notifies the Buyer that the Goods are available for collection; or
(b) in the case of Goods to be delivered otherwise than at the Seller's premises, the time of delivery or, if the Buyer wrongfully fails to take delivery of the Goods, the time when the Seller has tendered delivery of the Goods.
8.2 Notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of the Goods and all other goods agreed to be sold by the Seller to the Buyer for which payment is then due.
8.3 Until such time as the property in the Goods passes to the Buyer:-
(a) the Buyer shall hold the Goods as the Seller's fiduciary agent and bailee, and shall keep the Goods separate from those of the Buyer and third parties and properly stored, protected and insured and identified as the Seller's property;
(b) the Buyer shall be entitled to resell or use the Goods in the ordinary course of its business, but shall account to the Seller for the proceeds of sale or otherwise of the Goods, whether tangible or intangible, including insurance proceeds, and shall keep all such proceeds separate from any moneys or property of the Buyer and third parties and in the case of tangible proceeds, properly stored, protected and insured; and
(c) provided the Goods are still in existence and have not been resold, the Seller shall be entitled at any time to require the Buyer to deliver up the Goods to the Seller and, if the Buyer fails to do so forthwith, to enter upon any premises of the Buyer or any third party where the Goods are stored and repossess the Goods.
8.4 The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the goods which remain the property of the Seller, but if the Buyer does so all money owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of the Seller) forthwith become due and payable.
9. Seller's Default
9.1 If the Seller fails to deliver the Goods or any of them on the Delivery Date other than for reasons outside the Seller's reasonable control or the Buyer's or its carrier's fault:-
(a) if the Seller delivers the Goods at any time thereafter the Seller shall have no liability in respect of such late delivery;
(b) if the Buyer gives written notice to the Seller within ten business days after the Delivery Date and the Seller fails to deliver the Goods within four business days after receiving such notice the Buyer may cancel the order and the Seller's liability shall be limited to the excess (if any) of the cost of the Buyer (in the cheapest available market) of similar goods to those not delivered over the price of the Goods not delivered.
9.2 The Seller shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in delivery or in performing, or any failure to perform, any of the Seller's obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller's reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond the Seller's reasonable control:-
(a) act of God, explosion, flood, tempest, fire or accident;
(b) war or threat of war, sabotage, insurrection, civil disturbance or requisition;
(c) acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental. parliamentary or local authority;
(d) import or export regulations or embargoes; and/or
(e) strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party).
10. Defective Goods
10.1 If on delivery any of the Goods are defective in any material respect and either the Buyer lawfully refuses delivery of the defective Goods or, if they are signed for on delivery 'condition and contents unknown' the Buyer gives written notice of such defect to the Seller within three business days of such delivery, the Seller shall at its option:-
(a) replace the defective Goods within 14 days of receiving the Buyer's notice; or
(b) refund to the Buyer the price for the goods which are defective;
but the Seller shall have no further liability to the Buyer in respect thereof and the Buyer may not reject the Goods if delivery is not refused or notice give by the Buyer as aforesaid.
10.2 No Goods may be returned to the Seller without the prior agreement in writing of the Seller. Subject thereto any Goods returned which the Seller is satisfied were supplied subject to defects of quality or condition which would not be apparent on inspection shall either be replaced free of charge or, at the Seller's sole discretion the Seller shall refund or credit to the Buyer the price of such defective Goods but the Seller shall have no further liability to the Buyer. 10.3 The Seller shall be under no liability in respect of any defect arising from fair wear and tear, or any wilful damage, negligence, subjection to normal conditions, failure to follow the Seller's instructions (whether oral or in writing), misuse or alteration of the Goods without the Seller's approval, or any other act or omission on the part of the Buyer, its employees or agents or any third party.
10.4 Goods, other than defective Goods returned under Conditions 10.1 or 10.2, returned by the Buyer and accepted by the Seller may be credited to the Buyer at the Seller's sole discretion and without any obligation on the part of the Seller. Where Goods returned to the Seller are not resaleable they will not be considered for credit and will be destroyed by the Seller at the Buyer's expense in the interests of safety.
10.5 Subject as expressly provided in these Conditions, and except where the Goods are sold under a consumer sale, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
10.6 Where the Goods are sold under a consumer sale the statutory rights of the Buyer are not affected by these Conditions.
10.7 Except in respect of death or personal injury caused by the Seller's negligence, or as expressly provided in these Conditions, the Seller shall not be liable to the Buyer by reason of any representation, or any implied warranty, condition or other term, or any duty at common law or under statute, or under the express terms of the Contract, for any direct or consequential loss or damage sustained by the Buyer (including without limitation loss of profit or indirect or special loss), costs, expenses or other claims for consequential compensation whatsoever (and whether caused by the negligence of the Seller, its servants or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use or resale by the Buyer.
10.8 The Buyer shall be responsible to ensure that, except to the extent that instructions as to the use or sale of the Goods are contained in the packaging or labelling of the Goods, any use or sale of the Goods by the Buyer is in compliance with all applicable statutory handling and sale of the Goods by the Buyer is carried out in accordance with directions given by the Seller or any competent governmental or regulatory authority and the Buyer will indemnify the Seller against any liability loss or damage which the Seller might suffer as a result of the Buyer's failure to comply with this condition.
11. Buyer's Default
11.1 If the Buyer fails to make any payment on the due date then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to:-
(a) cancel the order or suspend any further deliveries to the Buyer;
(b) appropriate any payment made by the Buyer to such of the Goods (or the goods supplied under any other contract between the Buyer and the Seller) as the Seller may think fit (notwithstanding any purported appropriation by the Buyer); and
(c) charge the Buyer interest (both before and after any judgement) on the amount unpaid, at the rate of two per cent per annum above National Westminster Bank plc base rate from time to time, until payment in full is made (a part of a month being treated as a full month for the purpose of calculating interest).
11.2 This condition applies if:-
(a) the Buyer fails to perform or observe any of its obligations hereunder or is otherwise in breach of the Contract; or
(b) the Buyer becomes subject to an administration order or makes any voluntary arrangement with its creditors (within the meaning of the Insolvency Act 1986) or (being an individual or firm) becomes bankrupt or (being a company) goes into liquidation; or
(c) an encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Buyer; or
(d) the Buyer ceases, or threatens to cease, to carry on business; or
(e) the Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly.
11.3 If Condition 11.2 applies then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without any liability to the Buyer, and if the Goods have been delivered but not paid for the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.
12. Confidentiality, Publications and Endorsements
12.1 The Buyer undertakes to the Seller that:-
(a) the Buyer will regard as confidential the contract and all information obtained by the Buyer relating to the business and/or products of the Seller and will not use or disclose to any third party such information without the Seller's prior written consent provided that this undertaking shall not apply to information which is in the public domain other than by reason of the Buyer's default;
(b) the Buyer will not use or authorise or permit any other person to use any name, trademark, house mark, emblem or symbol which the Seller is licensed to use or which is owned by the Seller upon any premises note paper visiting cards advertisement or other printed matter or in any other manner whatsoever unless such use shall have been previously authorised in writing by the Seller and (where appropriate) its Licensor;
(c) the Buyer will use all reasonable endeavours to ensure compliance with this Condition by its employees, servants and agents.
This Condition shall survive the termination of the Contract.
13.1 Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to the other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.
13.2 No waiver by the Seller of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.
13.3 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.
13.4 The Contract shall be governed by the laws of England.